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Dive deep into everything you need to know about conversation automation

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Future of CX

7 reasons why businesses fail at customer service

Negligence causes businesses to fail at the customer service game. So, we’ve complied our list of the top customer service fails so that you stay winning.

Future of CX

Apple’s and Amazon’s secret to success: Customer effort score

Ever wonder what makes Apple and Amazon so insanely successful? Reducing the customer effort score is always the focus & that's what drives these big giants

Tech Corner

Why is software testing Important?

With software testing, you'll be able to resolve issues in advance, prevent complaints, and improve performance by verifying every aspect of the product.

Future of CX

Customers hate phone calls; try the alternatives

A customer’s first choice is not to have a call with your service representatives. They're looking for speed and reliability, so what are our options?

Future of CX

Small things that have a dramatic impact on your cx

The tiniest of things can have an enormous effect on your customer experience. Colin Shaw addresses priming in this article and shows you how to use it.

Future of CX

How to speed up customer service with a small team

Faster resolution and quicker service has always been associated with having a larger customer support team. But what if you didn’t need a big team for that?

Drive to Reimagine

How to create a chatbot

Creating a good chatbot has its challenges. In this blog, we're going over what makes a chatbot good and how to take your chatbot from good to great with Engati

Social engineering: Types of attacks and how to prevent them

Tech Corner

Social engineering: 5 Types of attacks and how to prevent them

Social Engineering refers to non-technical cyber attacks that rely on human interactions & involve tricking people for information & breaking security practices

Looking through your customers perspective

Future of CX

Getting inside the customer's mind

Ever wonder what your customers actually want? Colin Shaw helps you get into their mind and shows you how to leverage this information for your business.

Drive to Reimagine

Build multilingual chatbots to reach your customers in 50+ languages

Learn how to automate conversations in your customers' own languages at scale globally. Explore our comprehensive guide to multilingual chatbots right here!

Future of CX

Ritualizing the customer experience

Customer experience guru, Shep Hyken talks about the importance of ritualizing customer experiences and making sure they happen consistently, every time.

2 low investments ways to ride the conversational automation wave

Drive to Reimagine

2 low-investment ways to ride the conversational automation wave

The way we interact with tech influences how we market products. It's time to hop on the conversational automation wave in 2 powerful, low-investment ways.

Drive to Reimagine

3 ways to engage with global customers!

The increase in global competition is driving the need to expand customer bases on a global scale, so here's our guide on how to engage with global customers.

Overcoming the challenges of customer satisfaction

Future of CX

Overcoming the top 5 challenges of customer satisfaction

Customers interact with your business every day, so we must keep customers satisfied. Here's how to overcome the largest challenges of customer satisfactaction.

Future of CX

How to enhance your customer's memory of their experience

Colin Shaw helps you understand how your customers' memory works through different types of memory. He even helps you enhance their memory of their experience.